Terms & Conditions

Introduction

Welcome to MomoCommerce. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms carefully before using our platform.

These Terms apply to all users, visitors, and others who access or use our services. If you disagree with any part of these terms, you may not access our services.

Definitions

For the purpose of these Terms, the following definitions apply:

• "Platform" refers to the MomoCommerce website and mobile application.
• "User" refers to any individual or entity accessing our platform.
• "Seller" refers to businesses selling products on our platform.
• "Buyer" refers to customers purchasing products through our platform.
• "Content" refers to all information, data, text, images, and materials on our platform.
• "Services" refers to all features and functionalities provided by MomoCommerce.

User Obligations

As a user of our platform, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your account credentials.
• Notify us immediately of any unauthorized use of your account.
• Not engage in any fraudulent, deceptive, or illegal activities.
• Comply with all applicable laws and regulations.
• Not interfere with or disrupt the operation of our platform.
• Not attempt to gain unauthorized access to our systems or data.

Product & Service Information

We strive to provide accurate product descriptions and information. However:

• Product images are for illustrative purposes only.
• Colors and specifications may vary slightly from what appears on screen.
• We do not guarantee the accuracy or completeness of product information provided by sellers.
• We reserve the right to modify product information at any time.
• All products are subject to availability.
• We may discontinue products without prior notice.

Pricing & Payments

Our payment and pricing policies are as follows:

• All prices are in Indian Rupees (₹) and include applicable taxes.
• We reserve the right to change prices at any time without prior notice.
• Payment must be made at the time of order placement.
• We accept various payment methods including credit cards, debit cards, and UPI.
• All transactions are subject to approval by the payment provider.
• We use secure encryption to protect your payment information.
• Promotional discounts and offers are subject to specific terms and conditions.

Shipping & Delivery

Our shipping and delivery policies include:

• Delivery timelines are estimates and may vary based on location and availability.
• Shipping costs are calculated based on order value and delivery location.
• Free shipping may be offered for orders above a certain amount.
• Risk of loss passes to the buyer upon delivery.
• We are not responsible for delays caused by third-party logistics providers.
• International shipping is subject to customs and import duties.
• Please ensure accurate delivery addresses to avoid delays.

Returns & Refunds

Our return and refund policy is as follows:

• Returns are accepted within 7 days of delivery for eligible products.
• Products must be unused and in original packaging for returns.
• We reserve the right to refuse returns that do not meet our criteria.
• Refunds will be processed to the original payment method.
• Refund processing may take 7-10 business days.
• Shipping costs are non-refundable.
• Sale items and custom products may not be returnable.

Intellectual Property

All content on our platform is protected by intellectual property laws:

• All content is owned by MomoCommerce or its licensors.
• You may not reproduce, distribute, or modify our content without permission.
• All trademarks, logos, and service marks are the property of their respective owners.
• You retain ownership of your user-generated content but grant us a license to use it.
• We respect intellectual property rights and respond to valid infringement claims.

Privacy Policy

We take your privacy seriously:

• We collect and process personal data as described in our Privacy Policy.
• We use cookies and similar technologies to enhance your experience.
• We do not sell your personal information to third parties.
• You have the right to access, modify, or delete your personal data.
• We implement appropriate security measures to protect your data.
• We may share data with service providers as necessary to provide our services.

For more information, please review our complete Privacy Policy.

Limitation of Liability

Our liability is limited to the fullest extent permitted by law:

• We provide our platform "as is" without any warranties.
• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid for the specific order.
• We are not responsible for third-party content or services.
• We do not guarantee uninterrupted or error-free service.
• Users use the platform at their own risk.

Termination

We reserve the right to terminate or suspend your account:

• For violating these Terms and Conditions.
• For engaging in fraudulent or illegal activities.
• Upon request for account closure.
• For extended periods of inactivity.
• To comply with legal requirements.

Upon termination, your access to the platform will be immediately revoked.

Governing Law

These Terms are governed by and construed in accordance with the laws of India:

• Disputes shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh.
• Any legal proceedings must be commenced within one year of the claim arising.
• We reserve the right to amend these Terms at any time.
• Changes become effective upon posting on the platform.
• Continued use constitutes acceptance of any changes.

Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@momocommerce.com
• Phone: +91 98000 55746
• Address: Noida, Uttar Pradesh, India

We typically respond to inquiries within 24-48 hours.