Cancellation Policy Overview
At MomoCommerce, we understand that plans can change. We've designed a flexible cancellation policy to accommodate your needs while ensuring a smooth process for everyone involved.
We strive to make cancellations as straightforward and hassle-free as possible.
Cancellation Timeline
Your ability to cancel and receive a refund depends on the timing of your cancellation:
Within 24 Hours of Order
Full Refund: Cancel anytime within 24 hours of placing your order for a 100% refund.
Eligible
24-48 Hours After Order
Partial Refund: Cancel between 24-48 hours after order for a 50% refund.
Partial
After 48 Hours
No Refund: Orders cancelled after 48 hours are not eligible for a refund.
Not Eligible
Processing Status
Cancellation Not Possible: Once the order is marked as "Processing" or "Shipped", cancellation is not possible.
Not Eligible
Orders that have already been shipped cannot be cancelled and will need to follow our return process.
How to Cancel an Order
You can cancel your order through the following methods:
1
Login to Account
Log in to your MomoCommerce account and go to "My Orders".
2
Find Your Order
Locate the order you wish to cancel from your order history.
3
Request Cancellation
Click "Cancel Order" and follow the on-screen instructions.
4
Confirmation
You'll receive an email confirming your cancellation request.
You'll receive a cancellation confirmation email. If you don't receive it, please contact our support team.
Cancellation Methods
We offer multiple ways to cancel your order:
We recommend using the online method for quickest processing.
Refund Process
When you cancel within the eligible period:
- Refund Amount: Full or partial refund as per our timeline policy.
- Payment Method: Refund will be issued to your original payment method.
- Processing Time: 3-5 business days from cancellation confirmation.
- Confirmation: You'll receive an email when your refund is initiated.
For wallet payments, refunds may be processed instantly to your MomoCommerce wallet.
Partial Cancellations
If you order multiple items, you can cancel specific items:
- You can select individual items for cancellation.
- Only the cancelled items will be refunded.
- Shipping charges may apply for the remaining order.
- Partial cancellations must be requested within 24 hours.
Partial cancellations may affect shipping costs for the remaining items.
Non-Cancellable Items
The following items cannot be cancelled:
- Custom Products: Personalized or custom-made items.
- Perishable Goods: Food items and groceries.
- Digital Products: Software, e-books, and digital downloads.
- Gift Cards: Gift cards and store credit.
- Services: Booked services and appointments.
- Clearance Items: Items on clearance or final sale.
Please verify product eligibility before ordering.
Pre-Order Cancellations
Special cancellation rules apply for pre-orders:
- Before Release Date: Full refund available.
- Within 72 Hours of Release: 50% refund available.
- After Release Date: No refund available.
- Pre-order deposits are non-refundable.
Pre-order terms are displayed on the product page at the time of purchase.
Refund Policy Details
- No Questions Asked: We process cancellations without asking questions.
- Quick Processing: Refunds are processed within 3-5 business days.
- Transparent Tracking: You can track your refund status in your account.
- Email Notifications: You'll receive updates at every step.
- Multiple Options: Choose between original payment method or store credit.
We strive to make the refund process as smooth and transparent as possible.
Frequently Asked Questions
How long do I have to cancel my order?
You can cancel within 24 hours of placing your order for a full refund. Cancellations between 24-48 hours are eligible for a 50% refund. After 48 hours, no refund is available.
What if my order has already been shipped?
Shipped orders cannot be cancelled. You'll need to receive the delivery and then initiate a return request following our return policy.
How will I receive my refund?
Refunds are processed to your original payment method. You can also opt for store credit for faster processing.
Can I cancel only part of my order?
Yes, you can cancel specific items from your order through your account dashboard.
What about cancellation fees?
There are no cancellation fees. However, partial refunds apply based on the cancellation timeframe.
Can I modify my order instead of cancelling?
We allow order modifications within 12 hours of placing the order. Please contact our support team for assistance.